Refund policy

We accept returns for most unopened and unused items within 7 days of receiving your order. We will refund the amount, not including shipping costs, back to the original payment method within 5 business days of receiving the product. Please follow the applicable return steps listed below. We will cover the cost of return shipping if it’s a result of our error ie. incorrect or defective item, etc. 

Please note the following exceptions and requirements to our return policy:

    • Returned item must be unopened
    • Returned item must be in the original packaging
    • Returned item must have no visible signs of wear or use
    • Returned item must not be damaged
    • All Sneeze Guards are final sale 
    • All custom orders are final sale
    • All discounted items are final sale

    If you changed your mind on an item please complete the following steps:

      1. Send an email to info@bcretailsupplies.com with the subject “Return Request (Order#)” within 7 days of receiving your order 
      2. List the item(s) to be returned and the quantities
      3. Note the reason for return
      4. A return approval number* will be provided. Unauthorized returns will not be processed and sent back at the customers expense.
      5. Provide us with the tracking number within 7 days of receiving the return approval number
      6. Once the item has been inspected and approved we will refund the amount of the product to the original payment method within 3 to 5 business days of receiving the item

    *Return Approval Numbers is only authorization to send the product back. Returned item will be inspected when received at our facility. If item show signs of usage, is damaged, or removed from the original packaging then the refund will not be accepted. Items will be sent back at the customers expense.

    To initiate a return due to an incorrect or defective item received please complete the following steps:

      1. Send an email to info@bcretailsupplies.com with the subject “Return Request (Order#)” within 7 days of receiving your order
      2. List the item(s) to be returned and the quantities
      3. Attach a photo of each defective item. Photos must be clear and show the full item and a zoomed in photo of the defects.
      4. Note the reason for your return (ie. incorrect item received/defective item)
      5. A return approval number along with the return label will be sent to your email
      6. The refund will be credited back to the original payment method after 3 to 5 business days of receiving the item.