BC Retail Supplies Shipping and Return FAQ

It appears I may have purchased the wrong item, how can I exchange it?

Follow the return process on our Return Policy page and proceed to place a new order for the correct items. All custom orders are final sale.

How long does a product return and refund take?

Please allow up to 3 business days for us to inspect the returned items after it has been received at our facility and to process the refund to your original method of payment. This time frame does not include the transit time for the product to be returned to our facilities or the time it takes your bank to process the refund. Please contact your bank regarding the expected processing times. For more information regarding refunds please visit our Refund Policy page.

Can I cancel my order?

No, to reduce turnaround time all standard acrylic plexiglass barriers and sign orders are sent directly to our packaging and shipping team. You may return your items once received by following our Return Policy. Custom orders cannot be canceled once manufacturing has begun.

Why did my return get rejected even after receiving the return approval confirmation?

The return approval confirmation only grants permission to send the product back to our facilities. The products being returned will be inspection to ensure it meets our Return Policy guidelines ie. no signs of usage, damages, and removal from original packaging. If the product does not meet the return requirements it will be rejected and returned at the expense of the customer.

What method of payments do you accept?

Most major credit cards and Paypal.